Inlet

Inlet charged law firms a monthly subscription based on the number of attorney users, starting at $500 per month for small practices. ​​‌‌‌‌‌‌‌​‌‌​​‌​​​​​​‌‌​‌‌‌​​​‌‌Before committing to this model, the founders conducted extensive interviews with managing partners at 20+ firms to understand their pain points around time tracking and billing leakage. They discovered that firms typically lost 5-15% of billable hours monthly due to forgotten time entries—translating to thousands in lost revenue per firm annually. To validate willingness to pay, Inlet offered a free pilot to five firms with the explicit condition that they'd switch to paid after 30 days if the product recovered at least 10 hours of billable time weekly. All five converted to paying customers, with three immediately upgrading to higher tiers. This early adoption signal—combined with customers reporting 8-12% revenue recovery within the first month—validated that the subscription model aligned with genuine customer value creation. The fact that firms voluntarily increased their spend proved they saw tangible ROI.