Codes Health

Codes Health tackled the fragmented medical record retrieval process that plagued law firms handling personal injury and medical malpractice cases. Attorneys spent weeks manually requesting records from hospitals, clinics, and providers via phone and fax, only to receive incomplete or duplicate documents. The problem hit hardest for mid-sized law firms lacking dedicated paralegals, where case delays directly reduced billable hours and client satisfaction. The inefficiency was measurable: firms typically spent 15-20 hours per case on record gathering alone, with error rates around 30% for missing or misfiled documents. Existing alternatives were crude. Some firms hired offshore paralegals for manual retrieval; others used basic document management software that required manual input. No solution automated the end-to-end process across fragmented EHR systems and fax networks. Early validation came through direct conversations with personal injury attorneys who immediately recognized the time savings. Law firms began piloting Codes' system and reported 80% faster retrieval within weeks, providing clear proof that automation solved a genuine, expensive problem.